Return and Refund Policy
Effective Date: 28 April 2026
At EdgeX Solutions, customer satisfaction is our priority. We strive to ensure that all automotive parts and products meet the highest quality standards. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
By purchasing or inquiring about our products, you agree to the terms of this policy.
1. Eligibility for Returns
You may request a return under the following conditions:
- The item received is damaged, defective, or incorrect.
- The return request is submitted within 14 days of receiving the item.
- The product is unused, uninstalled, and in its original packaging.
- All original labels, manuals, and accessories are included.
Items that have been installed, modified, or used are not eligible for return unless they are proven defective.
2. Non-Returnable Items
The following items cannot be returned:
- Custom-made or special-order parts.
- Electrical components that have been installed or tested.
- Items damaged due to improper installation, misuse, or neglect.
- Clearance, discounted, or final-sale items (unless defective).
3. How to Request a Return
To initiate a return, please contact our customer support team with the following information:
- Full name
- Order or invoice number (if applicable)
- Product details
- Reason for return
- Photos of the item (if damaged or defective)
Contact Information:
- Email: info@edgex.solutions
- Phone: +44 20 3451 7885
Our team will review your request and provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective upon arrival.
- We recommend using a tracked and insured shipping service, as we are not responsible for items lost or damaged during return transit.
5. Inspection and Approval
Once we receive your returned item, it will be inspected within 5–7 business days. We will notify you of the approval or rejection of your return based on the condition of the product and compliance with this policy.
6. Refunds
If your return is approved:
- Refunds will be issued to the original payment method, where applicable.
- Processing time may take 7–14 business days, depending on your payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
If a refund cannot be processed to the original payment method, an alternative arrangement may be offered.
7. Exchanges
We may offer an exchange for:
- Defective items
- Incorrect items shipped
- Products damaged during delivery
Replacement items are subject to product availability.
8. Order Cancellations
Orders may be canceled before shipment or processing. Once an order has been shipped, it cannot be canceled and must follow the standard return process.
9. Limitation of Liability
EdgeX Solutions is not liable for any indirect, incidental, or consequential damages resulting from the use, installation, or inability to use our products.
10. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us:
EdgeX Solutions
Website: https://edgex.solutions/
Email: info@edgex.solutions
Phone: +44 20 3451 7885
We are committed to providing excellent customer service and ensuring your satisfaction.